Frequently Asked Questions

Choosing the Right Austin Air

• Why are Austin Air Purifiers superior to others on the market?

The filter is the heart of an air purifier. Austin Air filters have become the best after many years of development and experience. Austin Air incorporates True Medical HEPA filter paper in all of their air cleaners with 60 sq. ft. in the Austin Air HealthMate, the Austin Air HealthMate Plus and the Austin Air Allergy Machine and 30 sq. ft. in the Austin Air HealthMate Jr. Additionally, Austin Air uses 15 lbs of activated carbon to maximize surface area in the HealthMate purifiers and adds an advanced military carbon cloth in the Austin Air Allergy Machine placed inside the True Medical HEPA filter to capture odors and gases. Some other companies use a carbon blanket outside the HEPA filter, which doesn't provide much of a surface area for trapping harmful particles. Austin Air Purifiers are fabricated with steel and have a baked on powder coat paint, to insure our system do not emit gases.

Make sure you don't select air purifiers constructed of plastic products and/or use sprayed on paint because there is a likelihood of these systems emitting harmful gases. Austin Air Purifiers have been designed to deliver high-velocity airflow. This air flow insures clean air flow and a solid air flow exchange rate. Compared to other systems on the market we deliver some of the best high-velocity airflow. Austin Air Purifiers have also been designed to clean the air in most bedrooms in less than 15 minutes. Austin Air cleaners are very energy efficient, using an energy efficient PSC motor that runs on less energy than some light bulbs. Austin Air offers customers excellent guarantees with a 30-day satisfaction guarantee, a 5-year parts and labor guarantee and a 5-year pro-rated filter guarantee. You will be very satisfied with Austin Air systems and you will agree that we have some of the finest air purifiers on the market.

• Is there a difference between the Austin Air Allergy Machine and the Austin Air HealthMate?

The assemblies are the same but the difference is in the filters. The Austin Air HealthMate has a True Medical HEPA filter surrounded by a carbon/zeolite mixture which adsorbs odors and gases. The Austin Air Allergy Machine has a HEGA filter. The HEGA is comprised of a True Medical HEPA filter along with an outside of advanced military carbon cloth designed to absorb odors and gases.

• Which system will work for me - Austin Air Allergy Machine or the Austin Air HealthMate?

Both these systems are very effective for people who suffer from allergies and asthma. The Austin Air Allergy Machine is effective in households where there are people who smoke or where there are odors. Also, the Allergy Machine is much lighter in weight. The Austin Air HealthMate, provides the similar protection as the Austin Air Allergy Machine with added capabilities designed to reduce contaminates for those people with chemical sensitivities.

• What is the difference between the Austin Air HealthMate and the Austin Air HealthMate Plus?

Both have a True Medical HEPA filter with granular carbon and zeolite. The carbon in the Plus model however has the added benefit of impregnated potassium iodide. This makes the unit even more effective at removing formaldehyde and ammonia. The Austin Air HealthMate Plus is best used in places like new homes, laboratories, beauty salons, funeral homes, etc. Sources of formaldehyde in homes can be carpets, wood panel, construction materials and furniture upholstery.

• What's the difference between the Austin Air HealthMate and the Austin Air HealthMate Jr. systems?

The Austin Air HealthMate air purifier is designed to work effectively in a one-story house or apartment. On the other hand, the Austin Air HealthMate Jr. air purifier unit works best in a single room.

• I am very sensitive to chemicals and also have cats and dogs inside. Does the Austin Air Pet Machine air purifier work for chemical sensitive people? Also, the one for chemical sensitivity, will it work for pets?

Because you are chemically sensitive, you should select a system that best removes Volatile Organic Compounds (VOCs). VOCs are chemical gases. Our best system for this is the HealthMate Plus. The HealthMate Plus is also excellent for removing allergens, pet odors and pet dander equal to our Pet Machine. However, the Pet Machine is not as effective as the HealthMate Plus at removing VOCs. Your best choice is the HealthMate Plus.

• What is the best air purifier for the bedroom and sleep?

Assuming your bedroom is less than 700 sq. ft., we would recommend the HealthMate Jr.. If the room is bigger, the HealthMate would be the right size. This air purifier is an excellent choice because it has the capacity to remove the smallest of particulates (dust, pollen, dander, and many other physical floating particles), odors and chemical gases, referred to as Volatile Organic Compounds (VOCs). These are very important to filter from the air for a good night sleep.

If you can afford it, the very best answer is The National Sleep Foundation Bedroom Machine by Austin Air. This air purifier was developed by the National Sleep Foundation specifically for sleep. The biggest differences between these two units is that The National Sleep Foundation Bedroom Machine by Austin Air is designed to purify more air in the bedroom at a much higher rate down to nano size (.1 macron) particulates and it has an advanced purification with additional allergen filtering. In sum, this unit delivers the maximum removal of air irritants that disrupt sleep.

• What's the difference between the HealthMate Plus HM400+ and the HM402 Bedroom Machine?

The HealthMate Plus HM400+ has a medical grade High Efficiency Particulate Arresting (HEPA) filter for removing 99.95% of particulates as small as .3 microns and 95% of particulates as small as .1 micron. Additionally, this air purifier has 15 lbs of activated carbon with infused potassium iodide and zeolite for removing chemical gases called Volatile Organic Compounds (VOCs) as well as odors. The HM402 Bedroom Machine has the exact air filtering features as the HealthMate Plus HM400+ with one added feature, a High Efficiency Gas Absorbing (HEGA) filter. This filter is a military grade cotton cloth infused with activated carbon, This additional feature is for enhancing air filtering primarily for asthma/allergy gases. The HealthMate Plus is a great choice but Bedroom Machine is the best choice particularly if you are concerned about allergen gases.

• What's the difference between the HealthMate Jr Plus HM200+ and the Baby's Breath Air Purifier?

The HealththMate Jr Plus HM200+ has a medical grade HEPA just like all other Austin Air Purifiers and has activated carbon infused with potassium iodide and zeolite. In contrast, the Baby's Breath has the same medical grade HEPA filter but comes with the HEGA filter or, a military grade cotton cloth. This is good for chemical gases, but best for asthma and allergy sufferers. If you can afford it, the HealthMate Jr Plus is best choice for purifying air particularly if you are concerned with VOCs.

• I burn 5-7 cords of wood yearly. This is very important for my family that the house air is keeped clean. What is the best Austin Air Purifier I should buy?

Smoke is made up of two components: coarse and very fine particulate matter (soot and dust) and Volatile Organic Compounds VOCs or chemical gases. When you burn the amount of wood you burn you may want to make sure that the purifier you buy can remove 99.98 % of .3 micron sized particulates and 95% as small as .1 micron. Only medical grade HEPA (High Efficiency Particulate Arresting) filters are capable of removing such small particulates, often the most dangerous elements of wood burning smoke. Wood burning smoke often contains 100s of chemical gases. The best medium for removing these gases is activated carbon. You should buy an air purifier with the most carbon and special mineral additives specifically designs for wood smoke protection.

The HealthMate Plus has all these features and is why we recommend it for homes that burn wood. This air purifier has a medical grade HEPA and 15 pounds of activated carbon with zeolite and potassium iodide. The minerals improve the absorption of wood burning VOCs across the broadest of chemical gases while removing smoke odors.

• Should I buy an air purifier that emits ozone?

The EPA defines Ground-level Ozone as "In the troposphere, the air closest to the Earth's surface, ground-level or "bad" ozone is a pollutant that is a significant health risk, especially for children with asthma. It also damages crops, trees and other vegetation. It is a main ingredient of urban smog." They say the following are Health Effects:

-People with lung disease, children, older adults, and people who are active can be affected when ozone levels are unhealthy. Numerous scientific studies have linked ground-level ozone exposure to a variety of problems, including
- Airway irritation, coughing, and pain when taking a deep breath;
- Wheezing and breathing difficulties during exercise or outdoor activities;
- Inflammation, which is much like a sunburn on the skin;
- Aggravation of asthma and increased susceptibility to respiratory illnesses like pneumonia and bronchitis; and,
- Permanent lung damage with repeated exposures.

Some manufactures tell you that "it smells good." Yes, it smells good, but it also irritates the lungs and is a health risk.

Austin Air Maintenance

• How often is filter replacement for the Austin Air HealthMate Air Purifier HM400?

The HealthMate HM 400 filter is a core filter that combines a HEPA filter and activated carbon. It is good for 5 years under normal use before it needs to be replaced. If used in high contamination areas over long periods of time, it may need to be replaced sooner.

In addition to the core, there is a cotton filter called a pre-filter. This pre-filter lines the insides of the frame and is used to remove the large dust particles. By vacuuming the sides of you HealthMate air purifier, maybe once a month, you will ensure good air flow. You may want to consider replacing the pre-filter once a year.

• How much does it cost to operate Austin Air Purifiers?

The costs of operating the systems is very low. We guarantee the HEPA and activated carbon core filter of our systems to last for five years without replacement. We recommend that you vacuum the sides every month or so to keep the vents clean. We recommend that you replace our pre-filter once a year.

It costs the same amount of money to operate Austin Air Purifiers as it does to operation a normal 90 watt household light bulb when our air purifiers are on low and when on high, a 120 watt bulb. The high setting circulates the most air. That is very small power consumption for our standard system capable of cleaning airborne contamination from a home up to 1500 sq. ft.

• How often do you have to replace the Bedroom Machine filters?

The filter for the Bedroom Machine needs replacement every 5 years. We recommend that you vacuum the sides of the unit ever so often to ensure continued high performance air cleaning throughout those years.

• How long can I expect my purifier to last?

Austin Air Purifiers are made to last and are guaranteed to last at least 5 years. Austin Air systems are likely to operate for many more years beyond the guarantee period. Make sure that the system is properly maintained and filters replaced when required to ensure a long lasting life.

• What location is best to place my Austin Air Purifier for maximum effectiveness?

The Austin Air Purifier can be placed anywhere in a room (including a corner) so long as the unit remains at least four (4) inches from the wall to ensure maximum effective results. For best results, the air cleaner should be placed in a room with a closed door.

• How close to a wall can the Austin Air cleaner be placed?

The Austin Air Purifier system should be at least 4 inches from a wall.

• How does an Austin Air Filter fill up?

Austin Air Filters will fill up and become less efficient when used where there is heavy concentration of air particles from many pets, new carpeting, paint fumes, heavy smoking, and urban pollution. These particles will reduce the life span of the filter.

• How do you determine when to replace an Austin Air Filter?

When a filter becomes full, they should be replaced. Often, you will smell an unpleasant odor coming from the unit that comes from the carbon filter being full. Another way of recognizing when a filter should be replaced is by looking at the airflow. If it seems significantly reduced, it’s probably time to replace your filter.

• How do you install an Austin Air Filter correctly?

An Austin Air Filter comes with rubber sealing gasket on both ends of the filter. Turn your Austin Air Purifier upside down and install it with the filter labeled "Top/Motor Side" first. (Please refer to “Changing the Filter” ). The Austin Air Filter is designed where one gasket is very close to the inner edge of the end cap and the other is near center. The gasket end closest to the center should be farthest from the motor.

• Are there different filters for my Austin Air Purifier?

Systems purchased prior to 1996 use the ridged filter. When replacing the filter, the customer will need to describe the filter when ordering. If the filter is flat on one side and has a raised ring on the other, it is a ridged filter. If your filter was made in 1996 or later, then you have a flat filter. Flat filters have ends that are identical, both being flat.

• How big of a space can an Austin Air system clean effectively clean?

The standard Austin Air system, including the HealthMate air purifier unit or the Allergy Machine air purifier, are capable of cleaning an average bedroom in about 15 minutes with the door closed. These systems are designed to cleanse the air of a space up to 1,500 sq f. For smaller areas, the Austin Air HealthMate Jr. model is designed to clean up to 700 sq ft. (All estimates assume 8 ft. ceilings)

• Is the Austin Air cleaner noisy?

There is a range of settings that can be set on the Austin Air Purifier systems. On the low setting, the system can be defined as a whisper. On high settings, the noise level ranges from less than 50 to 65 decibels..

• Do Austin Air Purifiers produce harmful substances?

No. Austin Air Purifiers do not in any way produce ozone, ions, or negative ions. We recognize that any emissions including ozone can be dangerous to people’s health in general, and dangerous for people with respiratory problems such as asthma emphysema, and bronchitis.

• Is there special maintenance on an Austin Air Purifier?

To maintain your Austin Air system and to have it operate at peak performance, a periodic (once a month) vacuuming is recommended. Clean the four sides of the outside screen with the brush attachment of your vacuum cleaner to insure airflow.

• How much electricity does it take to operate a standard Austin Air Purifier?

The standard Austin Air Purifier uses an ordinary 120 volt outlet to run. It draws a maximum of about 135 watts when the system is set on high.

• Can I buy wheels for my Austin Air HealthMate Jr.?

Yes. You can special order wheels/casters.

• Can the activated carbon last more than 5 years?

Yes. The carbon works by adsorbing vapor phase pollution from the air. The pollutants will be held on the surface of the carbon, build and increase surface area. This increase actually enables the carbon to handle more capacity. Activation is a process that increases the surface area of the carbon.

• How can you tell air is flowing through the Austin Air Filter if I can't find suction?

The air that is circulating in the Austin Air Purifier is created by a fan. Austin Air has designed the fan system to deliver maximum air velocity discharge from the unit and at the same time, minimize the energy the fan uses sucking air into the filter. This is accomplished by having a large open area in the screen through which air passes through to filter. What this means is air can not come out of the unit unless it passes through the screen and the filter. Bottom line, if you feel air coming out, it is passing through your filter.

• There is no indicator light to let you know that the Austin Air Filter needs replacing. Why?

After weighing the pros and cons, it was decided that the additional expense to customers for this feature was cost prohibitive. It is very, very expensive to accurately identify when a filter should be replaced. Lless expensive approaches are not very accurate. Ultimately, it wa concluded it was too expensive to deliver accurate indicators features for our customers and it did not make sense to have a feature that may gave false readings.

• How do you know your Austin Air Filters will last as long as 5 years?

The Austin Air Filter is designed with large quantities of carbon/zeolite and True Medical HEPA paper. These quantities have an industry established life expectancy.

• How do you clean the pre-filter? Can they be washed?

Yes, they can be washed, Take it out of the unit, vacuum both sides, then using water under pressure, pass water through the filter to thoroughly clean it.

• I purchased an Austin Air HealthMate air purifier (the large one, not the Jr.) a little over 5 years ago. In recent months it has started periodically making noises (very low level grinding or growling) that strongly suggest it could use some oil. How do I oil it and what kind of oil should I use?

Generally, these units are not designed to have bearings oiled. However, you may be able to try by trying a few maintenance steps including oiling that may work. Unplug you unit and remove the bottom plate (4 screws). Remove the core filter and the pre-filter which is everything inside. While they are out, vacuum them to remove large dust. Now you have access to the motor. Go inside the housing and check to see if there is any dust buildup on the motor shaft. Whipe clean as best a possible. Place oil on the shaft in an attempt to oil the bearing at the top of the motor and bottom. Use a 3-1 household oil or any other light oil that can penetrate the shaft. Reassemble.

• I received a HealthMate air purifier from a friend. How do I care for it? Do I need a filter? I did not get a manual.

There is very little you need to do to make sure your HealthMate is working well. A manual will not be necessary. You should place your unit centrally in your home. You want to allow your unit to circulate air as unobstructed as possible enabling the free flow of fresh, clean air for areas up to 1500 sq. ft.. Once a month or so, you should vacuum all four sides of the HealthMate where air is drawn in to remove the dust that accumulates in the pre-filter. Once a year, you may want to consider replacing the pre-filter to insure that you always have the best air flow. Besides the pre-filter, you have a core filter of activated carbon infused with potassium iodine and a medical grade High Efficiency Particulate Arresting (HEPA) filter. This core system is guaranteed to last for five years before it needs to be replaced. If you think your new HealthMate is over five years old, you may want to consider buying a new core. You will find simple instructions on how to replace these HealthMate parts in the following: How to change the filter.

Your new HealthMate, with these simple suggestions will deliver a very high air quality with the removal of airborne particles, odors and chemical gases for many, many years.

Particles and Gases Removed with Austin Air

• Do you have an air purifier that removes formaldehyde?

Although it cannot completely remove formaldehyde, the Austin Air HealthMate Plus is a system built for people that are multiple chemically sensitive (MCS) and those looking for the added protection from formaldehyde gases.

• Do you have air purifiers that filter both benzene and hydrogen sulfide?

Benzene and hydrogen sulfide are considered to be Volatile Organic Compounds (VOCs). The Austin Air HealthMate Plus is specifically designed to remove these gases using large amounts of activated carbon, zeolite and potassium iodide plus a medical grade HEPA filtering. These systems are designed to remove airborne chemical contaminates such as benzene and hydrogen sulfide that effect all of us including those of us who are the most chemically sensitive. The HealthMate Plus comes in two sizes: standard, for up to 1500 sq. ft. of space or the Jr., good for up to 700 sq. ft. These units are highly effective at removing VOCs emitted from household cleaning agents to crude oil vapors. We consider these units to be the ultimate protection.

• Does the HealthMate Plus remove incinerator particulate and sulfur dioxide gas emissions?

Incinerator emissions of nano particulates also known as ultra-fine particulates and sulfur dioxide gases (volatile organic compounds) are very polluting sources. A nano particle is considered to be in the range of .1 to .3 microns (0.1µ), or referred to a Particulate Matter, PM 2.5. The HealthMate Plus removes 95% of this size contaminate while also removing the sulfur dioxide (very important).

These very small size particles are considered extremely dangerous because they can bypass the body's natural defenses and create serious health concerns.

• Will Austin Air machines remove mold spores and the musty smell of mildew? What do you recommend?

We would recommend the HealthMate or the HealthMate Plus. The HealthMate has an excellent medical grade High Efficiency Particulate Arresting ( HEPA) filter and 15 pounds of activated carbon with zeolite blend that removes particles, odors and gases. The HealthMate Plus is the same as the HealthMate but also has potassium iodine with the carbon blend that removes a much larger array of chemical gases, called Volatile Organic Compounds.

• Does mold and mildew actually have to go through the machine? What about hidden mold and mildew? What about the cost to operate your products?

All airborne contaminates, including mold spores and mildew odors, are absorbed every 4-5 times per hour by our Austin Air Purifiers. Only healthy, clean air is exhausted. The spores and musty odors are removed from the air and ultimately die in the system. Their sources found in walls, floors and ceilings are not removed from your home. No air purifier is capable of removing them. Only physical cleaning with powerful agents will remove these sources. However, you greatly reduce danger, because they have been removed from the air you breathe.

• Do Austin Air Purifiers remove radon should a nuclear situation occur?

NO! Austin Air Purifiers do not remove radon. However, radon gas does affect the airborne particles. These particles are known as radon daughters. Austin Air Purifiers do remove these particles just as they remove many other airborne particles.

Austin Air Design Features

• Do you have to buy a filter separately for each system or do they all come with it?

When you buy a system, you get the housing and all the necessary filters. All you do when you get it is plug it in. There are no additional costs.

• Is the Pre-filter material man-made?

No. The pre-filter and the PERMAFILT are made of cotton.

• Are Austin Air systems reliably constructed?

The Austin Air Purifier body is entirely built of steel using welded joint. The construction prevents the system from making noise and rattling. Austin Air Purifiers are painted using a powder coating that is baked at 375 degrees Fahrenheit. This process insures our systems do not emit any odor or off-gas emissions while at the same time, enhancing durability.

• Are there plastic parts in Austin Air Purifiers?

The Austin Air Purifier system has very few plastic components in the air cleaner. They are the control knob, fan blade, and the wheels or feet.

• Has the Austin Air Purifier motor been varnished?

There is no contamination emitting varnish used Austin Air Purifieri motors, including on the motor winding.

• Can wheels/casters be put on an Austin Air HealthMate Jr. air purifier?

Yes, the Austin Air HealthMate Jr. air purifier has been designed to have wheel/casters on the system. In fact, all Austin Air Purifiers can be purchased with wheel/casters at an additional charge.

• What is the carbon/zeolite mix ratio on the HealthMate air purifier filter?

The carbon/zeolite mixture on the Austin Air Filter is approximately 10-1 (10 parts carbon, 1 part zeolite).

• How many square feet of HEPA in an Austin Air Filter?

The square feet of HEPA vary with each of our systems. For the Austin Air Allergy Machine, the Austin Air HealthMate, and the Austin Air HealthMate Plus there is 60 sq. ft. of HEPA. For our Austin Air HealthMate Jr. model there is 30 sq. ft.

• How is the Austin Air Filter built?

There are three filters at the core of the Austin Air Purifier. The first line of defense for the core is the pre-filter (known as PERMAFILT ). This is a cotton cloth which lines the inside wall of the unit designed to catch large particles such as hair or large dust particles to prevent the clogging the HEPA filter.

Next, in the Austin Air HealthMate filter, is a two filter medium: activated granular carbon/zeolite mixture. Finally, surrounding this mixture is the True Medical HEPA paper. As part of the Austin Air Allergy Machine, not only do we have the True Medical HEPA but we include the military carbon cloth filter known as HEGA.

• What is the Zeolite in an Austin Air Filter?

Zeolite is a naturally occurring mineral that brings special capabilities to our Austin Air Purifier systems. The Zeolite adsorbs many gas molecules particularly effective at adsorbing formaldehyde, ammonia and carbon monoxide.

• What type of testing and approvals did your Austin Air units pass?

• Do your units create any ozone? Even a tiny amount?

There are air purifiers that produce ozone including: ozone generators, ionizers and electrostatic precipitators. All clam to clean your air. The ozone generator actually uses processes that concentrate ozone and release it into the air. The ionizer and electrostatic air cleaners charge molecules and as a by-product product ozone. All three of these are very dangerous. Ozone does not improve air quality. On the contrary, they introduce health risk. Our Austin Air Purifiers use a series of filtering that include a medical grade HEPA filter and activated carbon (with a sophisticated compound blend). This approach is highly efficient filtering that removes particulates and gases and is considers a passive system. There are no processes in our systems for charging atoms or created gaseous compounds found in Austin Air Purifiers. In fact even our paints are baked on to insure that we do not emit VOCs. Our air purifiers are totally free of ozone.

Air Purification Definitions

• What is a HEPA filter?

The HEPA (High Efficiency Particulate Arresting) filter is designed to filter out sub-micron particles. It was created by the US Atomic Energy Commission to filter particles in the atomic energy development rooms. The True Medical HEPA is laser-tested and effective at removing a minimum of 99.97% of all particulate matter greater than 0.3 microns in size. That is about 300 times smaller than the human hair.

• What is the difference between HEPA filters and HEGA filters?

HEPA (High Efficiency Particulate Arresting) is a filter as described in the above description. HEGA is unique to Austin Air and stands for High Efficiency Gas Absorption. This filtering solution combines a HEPA air cleaner with a HEGA filtration system, a military carbon cloth medium.

• Your Austin Air Purifiers remove very small particles. I don’t understand what a micron is? Is that bigger than a nanometer or smaller? Can you explain?

The Austin Air Purifiers do remove very small particles. A system that can remove the small particles will also remove the larger. The following is a chart that starts with defining larger to smaller sizes and offers a comment on just how small is small:

Size	Equivalent	Comments
3.17 millimeters	3170 microns	1/8 of an inch
.039"	1000 microns	Average thickness of a credit card
0.1"	100 microns or 1000 nanometers	Average size of a human hair
10 – 2.5 microns	10000 – 2500 nanometers	This is the definition of Coarse Particulate Matter, PM10. These air particles that can travel in the air for about 30 miles and are 10 – 40 times smaller than the average human hair. Austin Air Purifiers remove 99.97 % of all these sized particulates.
2.5 microns and below	2500 nanometers and below	This is the definition of Fine Particulate Matter, PM 2.5. These particles can travel hundreds of miles. Austin Air Purifiers remove 95% of all these sized particulates down to 0.1 microns. 0.1 microns is 1000 times smaller than the average human hair.

 

• What is meant by the CRM Rate

The CFM (Cubic Feet per Minute) is the measurement of how much air passes through the system. For the Austin Air HealthMate, the Austin Air HealthMate Plus, and the Austin Air Allergy Machine, the fan CFM is 400 cfm on high and 75cfm on low. The Austin Air HealthMate Jr. is 200 cfm on high and 50cfm on low.

• What is the CAD rate? (Clean Air Delivery Rate)

The CAD rate is a measure of airflow time filtration efficiency. This measure can be best illustrated by giving an example:

If you have a system with a flow rate of 200cfm and a 50% efficient filter, your system has a CAD rate of 100. If you have a system with a flow rate of 100cfm and a filter efficiency of 100%, you will also have a CAD rate of 100. While both machines have the same CAD rate, the second one is the better air purifier.

• What does activated carbon mean?

Activated carbon is processed carbon capable of effectively removing gas molecules and odors. Activated carbon can be found in many products including military gas masks. Activated carbon is created in a steaming process. This process enlarges the carbon’s surface pore size and enables the carbon to increase the surface area used to improve odor and gas adsorption.

• What are the benefits of carbon and zeolite?

Carbon and zeolite are compounds that are used in Austin Air Purifiers to improve the removal of gases, odors and chemicals. Carbon and zeolite provide a one-two punch in the adsorption of chemicals and gaseous materials.

AFP - AirFiltersandPurifiers.comPolicies

• What is AFP's return policy?

Our customers can return their system within 30 days of purchase by contacting us and obtaining a Return Authorization (RA). We will work with the plant on the return and once received, will issue the customer a credit. The customer will return ship at the expense of the customer (original shipping charges will not be reimbursed).

• What does the guarantee include?

The Austin Air Purifier guarantee includes the motor, fan and other working parts for 5 years. Any returns on the Austin Air Filter itself will be a pro-rated 5 year warranty where a discount to cost of a new Austin Air Filter will be prorated against the number of years of Austin Air Filter has been in service.