Customer Service

Shipping & Delivery: Domestic
We offer free ground shipping for all of our products. *Except Hawaii & Alaska

We deliver our air filters and air purifiers as quickly as possible. We attempt to ship out all orders received by 12:00 pm EST – the same day (depending on stock).

Our standard method is UPS Ground. Once processed, your order will be CONFIRMED and we inform you of the shipping. All shipping charges are paid by AirFiltersandPurifiers.com for our standard shipping.

International
We offer limited international shipping. Please contact us through email or by phone at (800) 499-2418 to discuss shipping options.

Privacy & Security: All information provided on an order is processed and encrypted through a secure protocol. All information is maintained using high security standards and is not shared.

Returns & Replacements: We have the best products in the market and stand behind every unit we sell! We have worked very hard to develop the world's finest personal air cleaner and we are certain that you will be both pleased and surprised with the results you experience, once you start to use it. That's why we have a:

30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you're not completely thrilled with your new air cleaner, we provide a 30-day, no-questions-asked, money-back guarantee. There is a $25 restocking fee/per unit.

5-year mechanical warranty
Your specialty air cleaner is warranted to be free from defects in material and workmanship under normal residential use for five years from the date of purchase.

5-year pro-rated filter warranty
The filter has a pro-rated 5-year warranty, by far the most comprehensive in the industry.

Ordering: Ordering can be done using the secure checkout feature on AirFiltersandPurifiers.com. You can also contact us through email or by phone at (800) 499-2418.

Payment, Pricing & Promotions: Payments for you air filter or air purifier will be made at the time the order is placed. Orders will be processed when funds have been confirmed. We only accept U.S. credit cards, PayPal, U.S. money orders or cashier’s checks. Shipments for products paid for by money orders and/or cashier’s checks will be held until confirmation of funds.

Viewing Orders: To check on you order status, update, or changes, you can select My Account on the website. You can also contact us through email or by phone at (800) 499-2418.

Updating Account Information: To view and update account information, please visit My Account. You can also contact us through email or by phone at (800) 499-2418.