Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We offer free ground shipping for all of our products. *Except Hawaii & Alaska
We deliver our air filters and air purifiers as quickly as possible. We attempt to ship out all orders received by 12:00 pm EST – the same day (depending on stock).
Our standard method is UPS Ground, except to AZ, CA, NV, OR, TX & WA – which we will ship by FedEx Ground. Once processed, your order will be CONFIRMED and we inform you of the shipping. All shipping charges are paid by Air Filters and Purifiers.com for our standard shipping. If other shipping is requested, our customers will pay additional charges.
For other shipping requests, costs are determined by 1) Location, 2) UPS shipping method & 3) Weight.
There are 5 choices for delivery method beyond our Ground shipping. They are:
Express Saver – Afternoon delivery, third business day
2-Day Shipping – Afternoon delivery, second business day
Standard Overnight – Afternoon delivery, next business day. When we have large orders, there may be a shipping adjustment based on package size.
Priority Overnight – Delivery by 10:30 a.m., next business day. When we have large orders, there may be a shipping adjustment based on package size.
Saturday Delivery (overnight or 2nd day) – Shipping costs for Saturday delivery can exceed $12 over normal shipping costs. Please call us to insure that you are aware of these increased costs.
International – At this time, we are not structured to accept international orders. We thank you for visiting us, appreciate your business and apologize for any inconvenience this may cause you. - Privacy & Security
- All information provided on an order is processed and maintained using high security standards and does not get shared.
- Returns & Replacements
- We have the best products in the market and stand behind every unit we sell! We have worked very hard to develop the world's finest personal air cleaner and we are certain that you will be both pleased and surprised with the results you experience, once you start to use it. That's why we have a:
30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you're not completely thrilled with your new air cleaner, we provide a 30-day, no-questions-asked, money-back guarantee. For complete details please see your Austin Air Dealer.
5-year mechanical warranty
Your specialty air cleaner is warranted to be free from defects in material and workmanship under normal residential use for five years from the date of purchase.
5-year pro-rated filter warranty
The filter has a pro-rated 5-year warranty, by far the most comprehensive in the industry. - Ordering
- Ordering can be done using the check out feature on www.airfiltersandpurifiers.com. You can also contact us through email or by phone at (800) 499-2418.
- Payment, Pricing & Promotions
- Payments for you air filter or air purifier will be made at the time the order is placed. Orders will be processed when funds have been confirmed. We only accept U.S. credit cards via PayPal, U.S. money orders or cashier’s checks. Shipments for products paid for by money orders and/or cashier’s checks will be held until confirmation of funds.
- Viewing Orders
- To check on you order status, update, or changes, you can select My Account on the website. You can also contact us through email or by phone at (800) 499-2418.
- Updating Account Information
- To view and update account information, please visit My Account. You can also contact us through email or by phone at (800) 499-2418